Services we manage
The complexity of IT infrastructure and the specializations of technology and management training require many specialists; the lack of them has caused a disruption in the continuity of many business operations, leading companies to suffer heavy financial losses, damage to their brand, loss of customers and valuable data for their operation.
All companies that have IT and business assets and services to support and service their business operations.
The NOC, or network operations center, is the location where management of the services of a computer network, both control and monitoring, is performed to verify that the current service is as desired and contracted.
- Corrective Script Application for Known Events.
- Call opening for Incident handling, not covered by the corrective script.
- Customer Support Analyst Activation
- Activation of the manufacturer or supplier of the service or asset.
In Support, specialized, certified and experienced technicians act directly in the IT Infrastructure to solve incidents and, mainly, to prevent future problems, guaranteeing their stability.
- 24 x 7 x 365 monitoring and support.
- Speed ??of incident handling.
- More security and peace of mind for your IT environment.
- Control of risks.
- Qualified staff - certified professionals.
- Team with hundreds of project experiences.
- An Oracle Gold Partner.
- We apply ITIL global best practices.
IT Outsourcing is an activity based on trust and empowerment. When a company needs a complete IT core to handle its flow of information, it can hire it as a service. In addition to reducing costs, the company guarantees the support of a qualified, dedicated team that can better manage the environment and IT infrastructure.
- Elaboration of administration and maintenance plan.
- Execution of administration and maintenance plan.
- Problem Management.
- Capacity Management.
- Security Management.
Database Management ensures the stability and availability of all company information. With monitoring, support and guidance of trained professionals, the security of both the storage environment and infrastructure, and the data of your business is guaranteed.
- We have a team of more than 80 DBAs certified in the best practices of database management
- Over 80,000 hours of database administration per year
The SOC, or Security Operations Center, centralizes all information security services in an IT environment. To ensure data security, the SOC service performs prevention, detection, rapid response to incidents and vulnerability assessment.